Frequently Asked Questions & Care Information
General
What's the best place to reach me?
Please send an inquiry through the website that will reach my email. Allow for a 48+ response time for all inquiries.
What is your cancellation policy?
I require a credit card on file for all clients and all appointments made. This ensures a respected time frame for cancellations in my schedule, giving me the time to offer the appointment to another guest on my waitlist.
You can change your appointments up to 48 hours prior to your scheduled time and no fees or charges will be made. If you cancel after the 48-hour window, your card will be charged for 30% of the scheduled service. A 50% fee will be charged for cancellations made within 24 hours prior to your appointment. No-call, no-show appointments will be charged for 100% of the service. Any time after will be subject to a 50-100% cancellation charge or invoice sent to the customer's email. Continued cancellations will be subject to removal from my schedule if this payment or invoice is not paid.
The cancellation policy will be enforced and is a way for me to create a stress-free schedule for all clients. Thank you all for your continued support and understanding!
How do I book an appointment?
Each professional in our space operates as an independent business. Because of this, appointments are scheduled directly through the individual provider you’d like to see. Please visit their bio on the Kalon Salon Page to find their contact information and preferred booking method.
How do you take payment?
Because each professional runs their own independent business, payment methods and policies can vary. If a deposit is required, this will be communicated during your consultation or when scheduling your appointment. Many providers accept card, cash, or check, and some also offer payment plan options depending on the service.
Hair Loss & Restoration
What is a trichologist?
A Trichologist is a certified specialist who focuses on scalp health and hair loss. Think of it as the bridge between cosmetology and dermatology— someone who helps identify why hair loss is happening and how to support healthy growth.
How do I know if this service is right for me?
If you’re experiencing thinning, shedding, bald spots, hormonal hair changes, scalp irritation, or simply feel like your hair doesn’t look or feel the same — this service is designed for you.
What happens during my first appointment?
We start with a detailed consultation, lifestyle + health review, and a high-definition scalp analysis using a trichology scope. This helps us identify what’s happening at the follicle level and create a personalized plan for restoring scalp health and encouraging growth.
Is hair loss reversible?
In many cases, yes — as long as a follicle is still present. If we can detect a follicle under the scope, there is a chance to revive dormant follicles and improve density. The sooner we address hair loss, the better the long-term results. We do not diagnose, we do recognize signs of specific alopecia. Some of them are not curable but they are treatable! Ask yourself this- cancer isn’t curable. Would you not take the chemo to treat it and let it go if you had the option?
How long does it take to see results?
Hair growth is a gradual process. Hair loss is a slow and steady process. Most clients begin noticing improvements in scalp comfort and shedding within 4–8 weeks, with stronger, fuller hair growth becoming more visible around 3–6 months, depending on consistency and the treatment plan. Usually 90 days is the sweet spot!
What does a “multi-therapeutic approach” mean?
This means we address hair loss from several supportive angles — scalp therapies, home care protocols, supplements or nutrition support when needed, and ongoing monitoring. Hair loss is rarely caused by just one thing, so the solution should never be one-size-fits-all.
Does this replace seeing a dermatologist?
Not necessarily. Trichology focuses on supporting scalp health and improving hair growth through non-medical, science-backed therapies. If we identify something that requires medical or pharmaceutical intervention, we will refer and collaborate.
Is it painful?
No — treatments are gentle and non-invasive. Most clients find them calming, soothing, and therapeutic.
Are products included?
Your personalized plan will include recommendations for home care. Some clients choose to purchase everything through us, while others prefer to transition slowly — we’ll support you either way.
Do we need to come in person to see you?
No, we actually can see you virtually. Obviously, in person is much more powerful so that we can use our scopes on you to see what is going on underlying. However, it is not necessary. If you want to be scoped virtually, we can recommend cheaper scopes from Amazon and help guide you to what we generally look for.
Do you accept insurance?
We do not. However, we offer payment plan options with absolutely no judgement. We also can accept HSA/FSA payments and write a script receipt to you that is itemized for your insurance. It is not guaranteed for approval, it is your job to do research to see if your plan would accept Multi therapeutic hair loss approaches.
Hair Extensions
All individual extension questions and inquiries require an application followed by a consult. Everyone has to go through this process. If you qualify as a good candidate for extensions, all questions will be answered during the scheduled consult time!
Should I come in to the appointment with clean or dirty hair?
Please arrive at your color appointment with clean, dry hair. 3-5 day-old hair makes the coloring process harder to work with because the color can not process consistently through days worth of oils, root powder spray, or dry shampoo. If you arrive with dirty hair, we can not guarantee your results.
what length do you need for extensions?
At least collar bone for sewn in extensions. K-tips can be more customizable. Hair toppers you just need hair to attach the topper to at the top of the head.
How is pricing determined for extensions?
After a consult, we go through pricing based off of where you are at now to where your goal is. This all is determined off of the color we do on your hair, the coloring of the extension hair, the actual real remy hair, the install, the amount of wefts needed for the install, and the length of the hair we order.
Is there a payment required before getting extensions?
Yes there is a retainer that is nonrefundable before booking. This will be determined at your consult with the install quote.
how long does the hair last?
Typically 4-7 months. If you follow the right protocol for how to take care of your extensions the longevity is extended. The hair toppers and halos have different protocol.
what is the maintenance like for extensions?
Each service maintenance is different, hidden beaded extensions is 7-10 weeks, toppers require mini services every 3 weeks and move ups every 6 weeks, K-tip is 5-8 weeks depending on the install, and halos can be taken in and out as needed.
what do I do if I want extensions but have hard water?
Shower head filters are 100% suggested. Also, Goldie locks clarifying shampoo helps with this too.
Can you swim or work out with extensions?
Yes - with extreme care done with them. If you are an avid swimmer I would suggest using only a halo. Sunscreen turns extensions peach so there is a specific kind to wear when you are outside or on vacation. You can work out with extensions but you want to make sure that you dry the sweat out of your hair so that it doesn’t turn the hair orange. This also is something we can chat about too during your install or your consult.
I have curly hair. Can I still get extensions?
Absolutely! We carry Kalon Hair Extensions that come in 2 textures to match your natural hair to your extension hair. You always want to mimic your natural hair texture because you want to treat it the same and if the hair gets wet, it will look the most natural.
I want extensions for fullness but I feel that I’m too old.
Wrong - 80% of my extension clientele is women in there 40-50s. They need more fullness and don’t necessarily want hair that is past their breasts. Not a problem. This is way more common than you think and I promise you, you’re not alone. Gain the confidence + own it!
can I use olaplex with my extensions?
No! Olaplex actually ruins extension hair. Extensions only need hydration not protein. It is built into our contract that you can not use this product.
What products can I use with my extensions?
Anything paraben, sulfate, protein free. Anything that is recommended and sold by a PROFESSIONAL. Amazon and target is not a professional. Nordstrom is not a professional.
We sell Goldie Locks, R & CO, and Iles Formula in our salon. They are all amazing products for hair extensions. You can find a lot of these on our shop link if you would like to order anything from us.
